Please read these terms and conditions carefully before using this web site, web browser, mobile site and APP included. Your use of www.shop.ajdrugs.com (this “Web Site”) confirms your acceptance of the following terms and conditions.

1. Products, Content and Specifications

Aj Drugs makes all reasonable efforts to accurately display all attributes of our products. The product information provided is accurate to the best of our knowledge at the time of publishing. We may make changes in information without notice.

Information provided on this website is suitable only as general information. Please read the instructions and ingredients on the products carefully before using them. www.shop.ajdrugs.com will not be responsible for any side effects. Always consult your Doctor or Pharmacist for advice on your specific treatment needs. If you have any doubts or you want any information related with our product, please contact our supporting team.

It is your responsibility to ascertain and obey all applicable local laws in regard to the possession, use and sale of any item purchased from this Website. By placing an order, you agree that the products ordered will be used only in a lawful manner.

We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or shipment of any order.

2. Delivery, Payments & Shipping

When an order is placed, it will be shipped to the address provided at the time of purchase. All orders within the UAE are delivered within 2 – 5 business days excluding public holidays and weekends.

Delivery charges (valid for one order delivered to one address only) will be calculated automatically at checkout based on weight and destination. Please note that the order value mentioned for free shpping is excluding VAT.

We will attempt to deliver your items on the date you specify. Our delivery partner will contact you on the day of delivery to ensure someone is available to receive your package. If our delivery partner is unable to deliver for any reason, our partner will contact you by telephone the following business day to arrange an alternative delivery date. You will be required to sign a delivery receipt at the time of delivery.

We will attempt to deliver your items on the date you specify. Our delivery partner will contact you on the day of delivery to ensure someone is available to receive your package. If our delivery partner is unable to deliver for any reason, our partner will contact you by telephone the following business day to arrange an alternative delivery date. You will be required to sign a delivery receipt at the time of delivery.

Products or services are subject to availability. In the event that a product runs out of stock after we receive your order, we will contact you via the details provided at the time of placing an order to advise you. Aj Drugs reserves the right to process, hold or cancel any order depending on stock availability and/or payment failure.

In case that incorrect contact details have been provided, redelivery will be charged as per package weight and destination. 

Should an incorrect item be dispatched, please contact our customer service team for a pickup and/or replacement as needed. No delivery fee will be charged for this service.

When ordering from shop.ajdrugs.com, you are responsible for assuring the product can be lawfully imported to the destination country. For international shipping and deliveries, packages may be subject to customs charges, tariffs, duties, taxes and fees, and must comply with all laws and regulations of the destination country. Additional charges for customs clearance and compliance with the laws and regulations of the destination country must be fulfilled by the recipient, you, as the customer and as the importer of record; Aj Drugs has no control over customs clearance charges, nor can we predict what they may be.

Aj Drugs will not bear any responsibility for non-delivery and no refunds will be processed due to non-payment of customs charges. Customs policies vary widely from country to country; you should contact your local customs office for more information.

All the Online Orders are tokenized while authorization and we may initiate MOTO transactions in case we identify the payments are not fully captured for the amount actually invoiced. In some cases, our customer executives will contact the customer if MOTO transaction gone failure and recapture of amount is needed for the fully delivered order and Life Pharmacy reserves the right to capture the same amount from an alternate registered credit/debit card to complete the transaction.

3-Refund, Cancellation & Exchange policy

For defective items supplied from the manufacturer, you will be eligible for an exchange, refund, coupon or voucher if the item(s) is returned within 3 days from the date of delivery along with the e-payment confirmation. 

For defective items supplied from the manufacturer, you will be eligible for an exchange, refund, coupon or voucher if the item(s) is returned within 3 days from the date of delivery along with the e-payment confirmation. 

Notwithstanding any laws or otherwise, no exchange or refund will be made for non-defective, correctly delivered products.

Pricing errors – Although we do our best to ensure prices stated on this website are accurate, errors may occur in some cases. Where a pricing error occurs we will not be bound by the incorrect pricing stated, and reserve the right to cancel your purchase.

a)Exchange request for non-defective, correctly delivered products-(Discretion of www.shop.ajdrugs.com) should be made within 3 days from the date of delivery and a pickup fee of 25 AED For Dubai, 35 AED for other Emirates will be charged.

b)International shipments outside the UAE will be charged 50 AED Minimum + Tax + Government Levy and additional charges will apply depending on the weight of the item.

c)All products to be exchanged must be returned in their original packaging along with the original accessories (Product should be in its original condition) within 3 days from the date of delivery.

d)www.shop.ajdrugs.com reserves the right to deny any exchange for cases subject to hygiene.

e)www.shop.ajdrugs.com reserves the right to amend this policy without prior notice.

4- Use of this Web Site

The design of this Web Site and all text, graphics, information, content, and other material displayed on or that can be downloaded from this Web Site are protected by copyright, trademark and may not be used except as permitted in these Terms and Conditions or with prior written permission of Aj Drugs. All rights reserved. You may not modify the information or materials displayed on or that can be downloaded from this Web Site in any way or reproduce or publicly display, perform, or distribute or otherwise use any such information or materials for any public or commercial purpose. Any unauthorized use of any such information or materials may violate copyright laws, trademark laws, laws of privacy.

5-Trademarks

We do not sell, rent or exchange any personally identifiable information that you provide to us through this Website with any third party for commercial reasons. However, we engage trusted online payment service partners to perform payment processing and authorization services (for net banking or credit/debit card validation). Through your use of the Lifepharmacy.com Services, you consent to our collection and transfer of your information to our payment service partner websites.

6-Third-Party Links

From time to time, this Web Site may contain links to Web sites that are not owned, operated or controlled by Aj Drugs or their respective affiliates. All such links are provided solely as a convenience to you. If you decide to access any other Web sites linked to or from this Web Site, you do so entirely at your own risk.