When an order is placed, it will be shipped to the address provided at the time of purchase. All orders within the UAE are deliver within 24 hours.  It also depends on the item availability and the mentioned location for delivery.

Delivery charges (valid for one order delivered to one address only) will be calculated automatically at checkout based on weight and destination. 

We will attempt to deliver your items on the date you specify. Our delivery partner will contact you on the day of delivery to ensure someone is available to receive your package. If our delivery partner is unable to deliver for any reason, our partner will contact you by telephone the following business day to arrange an alternative delivery date. You will be required to sign a delivery receipt at the time of delivery.

Products or services are subject to availability. In the event that a product runs out of stock after we receive your order, we will contact you via the details provided at the time of placing an order to advise you.

Should an incorrect item be dispatched, please contact our customer service team for a pickup and/or replacement as needed. No delivery fee will be charged for this service.

When ordering from shop.ajdrugs.com, you are responsible for assuring the product can be lawfully imported to the destination country. For international shipping and deliveries, packages may be subject to customs charges, tariffs, duties, taxes and fees, and must comply with all laws and regulations of the destination country. Additional charges for customs clearance and compliance with the laws and regulations of the destination country must be fulfilled by the recipient, you, as the customer and as the importer of record; Aj Drugs has no control over customs clearance charges, nor can we predict what they may be.

Aj Drugs will not bear any responsibility for non-delivery and no refunds will be processed due to non-payment of customs charges. Customs policies vary widely from country to country; you should contact your local customs office for more information.